Privacy Policy

We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained in the Act. We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information and we are committed to respecting the privacy of your Personal Information.

Your privacy is important to Us. Our Privacy Policy explains in general terms how We collect, use and protect your personal information in line with the Australian Privacy Principles.

We endeavour to maintain a Privacy Policy that is transparent, accountable and offers choice regarding the collection and use of your personal information. If you have questions or complaints regarding Our Privacy Policy or practices, see Our contact details at the end of this document.

Definitions in Our Privacy Policy

In this Privacy Policy, the following terms are defined as:

a) “We,” “Us,” “Our,” “Pleasant Cleaning,” and “Company” refer to Pleasant Cleaning Services.

b) “Client” or “Customer” means an individual who obtains cleaning services from Us.

c) “Registered Service Provider” refers to an individual registered with Us to deliver cleaning or domestic services to customers.

d) “Service” or “Services” refers to the introduction or assignment of a registered service provider at a customer's request, and the domestic cleaning services subsequently provided by that service provider.

e) “You” refers to any person who reads this Policy, provides Personal Information to Us, or whose information is collected by Us.

f) “Website” refers to the websites operated by Pleasant Cleaning services any other site We nominate.

g) “Personal Information” means information or an opinion about an individual whose identity is apparent or can reasonably be determined, including any additional Personal Information collected during ongoing interactions or service provision, and incorporates Sensitive Information.

h) “Sensitive Information” means Personal Information that includes details such as racial or ethnic origin, political opinions or affiliations, religious or philosophical beliefs, membership of professional or trade associations or unions, sexual orientation or practices, criminal record, biometric or genetic data, and health information.

Would you also like a few alternative versions depending on the tone you're aiming for (e.g., simple, formal, professional)?

Information You Give Us

When you contact Us by phone, email, through Our Website, or in writing, you may give Us information that We collect, store, and use. You can find the types of information We collect in Our Collection Notification Statement on Our Website.

We won't use or share any Government-issued ID numbers unless the law requires it. We usually do not ask for Sensitive Information (like your race, religion, political views, health, or sexual orientation) unless it’s necessary for Our services. If We do need this kind of information, We will ask for your permission first.

Please note that sometimes you might accidentally share Sensitive Information with Us, for example, through photos or documents you send.

By providing your information, you agree that We can collect, store, use, and share your Personal Information (including Sensitive Information) as described in this Privacy Policy.

Use and Disclosure of Your Personal Information

Main Purposes for Collecting Personal Information:

Service Promotion: To encourage initial and ongoing use of our services through follow-up communications.
Administration and Management: To operate and manage our services efficiently.
Billing and Collections: To bill you, collect payments, and manage secure payment processing via trusted third parties.
Service Notifications: To inform you of service changes, updates to policies, and other important notifications via SMS, email, or other communication channels.
Recruitment: To manage employment applications, including collecting sensitive information (e.g., police checks) where necessary.
Compliance: To ensure adherence to our Terms and Conditions for both customers and registered service providers.
Customer Support and Feedback: To assist with service-related inquiries and improve our offerings based on feedback.
Marketing Communications: To send promotional offers and updates. You can opt out at any time by contacting us.
Safety and Wellbeing: To protect the health, safety, and rights of our customers, employees, agents, and service providers.
Service Facilitation: For registered service providers and customers, limited personal information may be shared as necessary to facilitate services.

Security of Personal Information:

We implement reasonable commercial safeguards, including:
- Restricted physical office access.
- Secure electronic systems with password-protected access and firewalls.
- Secure disposal of hard copy records.
- Confidentiality obligations for employees and service providers.
While we take strong measures, internet data transmission cannot be guaranteed to be 100% secure. Users acknowledge this risk.

Safeguards on Sharing Information:

We do not sell, lend, or trade your Personal Information.
Third-party contractors (e.g., marketing companies, programmers) are given access only as necessary to perform contracted tasks and must maintain confidentiality.
Cloud services are used; our primary servers are located in Australia, and offshore servers only transmit (not disclose) data.
We will notify you if there is a material change in our data storage practices.

Notice of Breach of Security

In the event of a security breach that results in unauthorized access to Our systems and materially impacts you, We will notify you as soon as possible. We will also report on any corrective actions taken in response to the breach. Specifically, We will comply with Our obligations under the Privacy Act, including notification to the Privacy Commissioner if the breach constitutes a notifiable data breach.

Data Breach Response

If a data breach occurs, We will:

a) Take all reasonable steps to recover or otherwise secure your Personal Information;
b) Restrict further access to your Personal Information;
c) Minimize the risk of harm to affected individuals; and
d) Take any additional measures We reasonably consider necessary under the circumstances.

We will notify you of any breach if We, acting reasonably, believe that it is likely to result in serious harm to you.

Notification of Changes

Any updates to this Privacy Policy will be published on Our Website and will take effect immediately upon posting.
By continuing to engage with Us after such changes are made, you are deemed to have accepted the revised Privacy Policy.

Accuracy of Your Data and Your Rights

When you use Our Website or provide information to Us, you acknowledge that We may own the resulting aggregated data, which typically does not identify you personally. For more details, please refer to Our Cookie and Data Policy.

We aim to keep your Personal Information accurate and up-to-date. Please notify Us promptly if your details change. If you believe the information We hold is incorrect, incomplete, or outdated, contact Us and We will take reasonable steps to correct it under the Privacy Act.

You may request access to your Personal Information, and We will respond within 30 days (or longer if agreed). A reasonable fee may apply.
Access may be denied in certain cases, such as where it would:

Threaten someone’s life, health, or safety;
Unreasonably impact others’ privacy;
Relate to legal proceedings;
Be unlawful or restricted by law;
Prejudice enforcement activities or Our negotiations;
Reveal sensitive commercial decision-making; or
For any other reason permitted by the Privacy Act or Australian Privacy Principles.

Credit-Related Information

If We provide you with services on credit (i.e., services you pay for after they are delivered), We may act as a credit provider under the Privacy Act.

We may collect, store, and use certain credit-related information about you, typically obtained directly from you. We do not exchange information with credit reporting bodies or other credit providers. Credit-related information is used to assess credit eligibility and manage Our ongoing relationship with you.

We will only disclose your credit-related information to third parties as permitted under the Privacy Act. Such parties may include debt collectors, credit management agencies, advisers, agents, guarantors, or as required by law, court order, or tribunal order.

Accessing or Amending Credit-Related Information

You may request access to or correction of any credit-related information We hold about you. We aim to respond to such requests within 30 days, or longer if agreed.

If We correct your credit-related information without a prior request, We will take reasonable steps to notify you.

If you believe We have breached Part IIIA of the Privacy Act or the Credit Reporting Code, you may lodge a complaint directly with Us. If unresolved, complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

Reservation of Rights

We reserve the right to disclose or use information in ways permitted by the Privacy Act, even if not explicitly outlined in this Privacy Policy.

Effective Date

This Privacy Policy applies to all Personal Information collected to date.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to update, delete, or amend your Personal Information, please contact Us: